FAQ's

What do Butterfly Blossom sell?

Our range is always being added to and currently comprises handmade cushions, bunting and children's homewares. We also make all of these custom made to order – for more information please see the relevant sections below. All of our items are made using high quality and locally sourced materials where possible. Our range of products is always developing and new items are added all the time so check regularly to see what new lines have been added!

Where do you source your materials? 

We like to look after our community and that means supporting local businesses. Where possible we buy materials from local companies or from small businesses who really value their customers (like us!). We do however appreciate that larger companies can sometimes offer products at a cheaper cost which we can reflect in our prices to you.

Do you take custom made orders? 

We certainly do! We work with you to design an item that meets your requirements whether for a gift or for yourself. All custom orders are planned, priced up and shared with you before we begin to make them and once made, you will receive a photo of the finished item for you to agree. Any changes that you want to be made should be notified to us immediately and we will amend where possible. Please note that any wording or special design you ask us to incorporate will be written or included exactly as you specify, therefore you are advised to check spelling, punctuation and instructions prior to us receiving them. Custom orders can take a while to make and may require us ordering special materials. We therefore require at least 7 working days notice for all custom orders. There may be times when we are able to work to a shorter notice period although this cannot be guaranteed **Please note we cannot guarantee delivery times once your order has been dispatched through Royal Mail. **. Please contact us before placing an order if you require your item in less than 7 days.

What are your postage costs?

Postage costs are done on a flat rate, meaning you can order as much as you like and postage will never cost you more than £3 (UK only). All orders over £45 delivered to UK addresses are posted free of charge. Postage on international orders will be quoted on an individual basis, please contact us.

How long does it take for me to receive my item?

Royal Mail aim to deliver First Class items within 1-2 business days. We regret that we cannot be responsible for postage delivery times once the item has been despatched by us. If you need to receive your item in a hurry please let us know at the time of purchase before you pay for your item and we can give you a quote for next day delivery by Royal Mail Special Delivery.

How do I know that my item will reach me in a good condition?

All of our items are well packaged in protective bags to minimise the chance of your items sustaining any damage during transit. Due to the delicate nature of handmade items,  it is possible that your item may not arrive in its original condition. In this instance please contact us straight away to arrange a replacement or a refund of the item (conditions apply, see the Returns section below).

Can I return an item if I am not happy with it?

We want you to be as happy with your product as we are. Any item (except for custom orders – see section below) bought from the website may be returned for a refund (original postage costs and those incurred in returning the item to us will not be refunded) in the event of it being unwanted upon receipt, provided it is in it’s original, unused condition and is of a re-sellable condition. Any items received that are faulty upon receipt are eligible for replacement (provided the materials are still available to us) or a full refund upon safe return of the item to the company. Any costs incurred to you in returning faulty products will be refunded to you upon proof of cost and providing that we are adequately satisfied that the damage/fault is genuine. If you are returning items to us you are advised to return them by First Class Recorded post to ensure their safe return.

Can I return a custom made order?

As custom made orders are unique to the recipient they are not eligible for a refund unless they are faulty on delivery. With every custom order we send you an email detailing our plan for the item along with the costs involved which you must agree to before we will begin to make the item. Upon completion of the finished product we will email you a photo of the finished item for you to agree to or recommend any changes you would like made (we will accommodate these where possible). As every step is taken to ensure you are happy with the finished product before we despatch it we are therefore unable to refund or replace any custom orders once despatched (unless faulty). In exceptional circumstances where the item has not been personalised we may agree a refund if the item could be re-sold to another customer. However, this is strictly at our discretion.

How can I pay for my order? 

All orders are paid for using PayPal. Don’t worry if you don’t have a PayPal account, you can pay using your debit or credit card through PayPal without needing to set up an account. It couldn’t be simpler, just follow the on-screen instructions. PayPal never pass on any of your financial details, we simply get a notification that you have paid for your item.